Returns & Refunds
Customer support
Returns & Refunds
This page summarises the main CorkLayer return and refund conditions. It should be read together with our Terms & Conditions and any mandatory consumer rights that may apply under Portuguese and European law.
Before requesting a return
- Contact us at info@corklayer.com before sending any product back.
- Include your order number, email, reason for return and photos when relevant.
- Products must be unused, uninstalled, complete and returned in suitable condition.
Installed, used or modified tiles
CorkLayer tiles that have been installed, used, cut, modified, damaged, stained or exposed to unsuitable conditions cannot normally be accepted for voluntary return. The product must be suitable for resale unless the return is due to a confirmed defect or legal guarantee case.
B2B, wholesale and project orders
B2B, wholesale, custom and project orders may have specific commercial terms and may not be eligible for consumer withdrawal rights. Please confirm the conditions before ordering larger quantities or custom project packs.
Refund method and timing
Approved refunds are always issued to the same payment method used at checkout, without exceptions. After the refund is processed, the payment provider may take 5 to 10 business days to make the funds visible.
Shipping costs
Return shipping costs and original shipping costs are handled according to the applicable legal rules, our policies and the reason for return. Failed deliveries, non-collection and avoidable re-shipping may generate additional costs.
Need help with a return?
Contact us before sending anything back so we can confirm the correct return procedure.
Contact support